Customer Support
Need something? We’re here to help. Reach out to a member of our customer care team, read more about our product warranty and service options, or request a product training session below.
Unparalleled Customer Support
Our Customer Support team is ready to help! Contact us!
Hours: Monday – Friday 8am – 4:30pm PT
Phone: (888) 850-1223
Email: PASCALsupport@iridex.com
Product Warranty
All Iridex products are guaranteed under a limited warranty. Don’t forget to register your product to learn more about extended warranties and service information!
Service Maintenance Contracts and Preventative Maintenance
Safeguard service contract: We offer a safeguard laser contract that provides protection for your investment. Learn more.
Preventative maintenance: To assure that the system operates at optimal performance and remains safe with regard to electromagnetic disturbance throughout the expected service life, we recommend annual preventative maintenance by a Iridex certified service specialist.
Education and Training
Clinical education: Iridex provides on-site clinical training sessions for your PASCAL Classic, Slimline, Streamline, and Synthesis Photocoagulator Ophthalmic Laser Scanning systems. This instructor-led training, will ensure that all staff has the proper understanding and experience to be successful with the PASCAL lasers.
Biomedical training program: Iridex offers a 3-day instructor led Bio-Med course for PASCAL Classic, Slimline, Streamline, and Synthesis Photocoagulator Ophthalmic Laser Scanning systems. Classes can be coordinated at our service center in Livermore, CA or at your facility to better serve you.
